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Return Policy

If for any reason you are dissatisfied with your purchase return the unwanted product within 15 days from the original invoice date. Product returns subject to industry standard 15% restocking fee. Shipping charges are non-refundable. Replacement cost deducted from refund for open consumable items such as toner, ink, printheads, batteries and media.

Warranty

On Hardware All hardware items like printers, faxes, copiers and monitors etc. are guaranteed by the respective manufacturer. In case of defects please refer to the documents inside the product carton to contact the manufacturer directly. Address all warranty issues directly with the manufacturer.

On Consumables Most consumables and supplies like ink cartridges; toners and accessories are warranted by the respected manufacturer. However, we can handle returns and replacements of most defective products on behalf of the manufacturer. On these items you are therefore encouraged to contact us directly via email.

Note: Replacement, warranty and return of all damaged and defective Xerox and Panasonic items will be handled directly by Xerox, USA and Panasonic, USA respectively.

 

Return Process


We cannot accept any product return without first receiving a completed RMA Request Form. Manufacturers are the definitive resource for the products they design, develop, fabricate and service. Once an item has been diagnosed as defective by the manufacturer please provide the Case ID number or Issue Number when submitting an
RMA Request Form.

 

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