any reason you are dissatisfied with your purchase return the unwanted product
within 15 days from the original invoice date. Product returns subject to
industry standard 15% restocking fee. Shipping charges are non-refundable.
Replacement cost deducted from refund for open consumable items such as toner,
ink, printheads, batteries and media.
On Hardware All hardware items
like printers, faxes, copiers and monitors etc. are guaranteed by the
respective manufacturer. In case of defects please refer to the documents
inside the product carton to contact the manufacturer directly. Address all
warranty issues directly with the manufacturer.
On Consumables Most consumables and
supplies like ink cartridges; toners and accessories are warranted by the
respected manufacturer. However, we can handle returns and replacements of most
defective products on behalf of the manufacturer. On these items you are
therefore encouraged to contact us directly via email.
Replacement, warranty and return of all damaged and defective Xerox and
Panasonic items will be handled directly by Xerox, USA and Panasonic, USA
We cannot accept any product return without first receiving a completed RMA
Request Form. Manufacturers are the definitive resource for the products they
design, develop, fabricate and service. Once an item has been diagnosed as
defective by the manufacturer please provide the Case ID number or Issue Number
when submitting an RMA